Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy applies to payments made to Acquifin through its website or authorised payment channels.

2. Debt Payments

Payments made towards outstanding debt obligations are generally:

3. Incorrect or Duplicate Payments

Refunds may be considered where:

• duplicate payments were made;
• an incorrect amount was paid;
• payment was made in error.

Acquifin may require supporting documentation and verification before processing a refund.

4. Refund Processing

Approved refunds:

• may take between 7 and 14 business days to process;
• will generally be refunded to the original payment method;
• may require identity verification.
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5. Payment Arrangements

Cancellation of a payment arrangement:

• does not cancel or extinguish the underlying debt;
• may result in further recovery action in accordance with applicable law.
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6. Debit Orders

Requests relating to debit order cancellations or disputes must be submitted in writing to:

Email:customercare@acquifin.co.za

Acquifin reserves the right to continue recovery proceedings where debit orders are cancelled without settlement of the outstanding balance.

7. Fees and Charges

Any bank fees or administrative costs associated with refunds may be deducted where legally permissible.

8. Contact Us

For refund or cancellation requests:

Email:customercare@acquifin.co.za

Telephone: +27 10 494 9289